Refund Policy
At FloatGo, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
Be unused and in its original condition.
Include all original packaging and accessories.
Not be damaged due to misuse or normal wear and tear.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue. We'll gladly provide a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
We cannot accept returns for:
Items that have been used or damaged after delivery.
Products returned without prior authorization.
Clearance or final sale items (if applicable).
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.
For all other returns, the customer is responsible for return shipping costs.
Order Cancellations
Orders can be canceled within 12 hours of purchase. Once your order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions about your order or need assistance with a return, please contact our customer support team. We're always happy to help.